Remote Claims Resolution Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeClaims Full time ₱35,000

A career opportunity has arisen for a Claims Resolution Specialist to join our team. As a key member of our claims resolution process, you will be responsible for investigating and resolving customer complaints related to promotional products.

This role involves managing and analyzing incoming customer claims, identifying the root cause, and determining the appropriate resolution. You will work closely with internal departments to gather relevant information and ensure that all necessary steps are taken to resolve the issue.

Excellent communication skills are essential in this role, as you will need to communicate with customers professionally and empathetically throughout the claims process. You will also need to provide updates on the investigation findings and present resolution options to the customer.

In addition to your analytical and problem-solving skills, you will need to have strong organizational and time management skills to manage multiple claims simultaneously in a fast-paced environment.

The ideal candidate will have a minimum of 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.

Key Responsibilities:

  • Manage and investigate incoming customer claims related to promotional product orders

  • Analyze claims data to identify trends and areas for improvement

  • Work closely with internal departments to gather relevant information and determine the appropriate resolution

  • Communicate with customers professionally and empathetically throughout the claims process

  • Provide updates on investigation findings and present resolution options to the customer

  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts

Required Skills and Qualifications:

  • Minimum 2 years of experience in customer service, claims resolution, or order investigation

  • Strong analytical and investigative skills

  • Excellent verbal and written communication abilities

  • Ability to handle sensitive situations with professionalism and empathy

  • High attention to detail and strong organizational habits

  • Comfortable navigating multiple systems, including order management and CRM platforms

  • Ability to manage multiple claims simultaneously in a fast-paced environment

Benefits:

  • Industry-leading salary packages

  • Permanent work-from-home setup

  • Company equipment provided

  • Internet stipends upon regularization

  • HMO Coverage

  • PTO credits and service incentive leaves

  • Major spring and winter company live events

  • Monthly employee appreciation virtual events

  • Company-provided career skills training courses

  • A company culture focused on personal and professional growth

About Us:

We are a leading Business Process Outsourcing (BPO) company that specializes in providing global talent to help businesses grow and scale. Our core beliefs center around fostering growth and making hiring easy. If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then we are the place for you.

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