
Customer Service Team Lead Specialist
1 day ago
We are seeking a highly skilled and experienced customer service team lead to join our organization. The successful candidate will be responsible for guiding teams toward success, motivating and mentoring customer support teams to deliver exceptional service for e-commerce brands.
About the Role:
- Lead and monitor team performance to ensure key performance indicators (KPIs) are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture within the team.
Key Responsibilities:
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