Customer Experience Team Lead

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱6,000,000
Leadership Opportunity

The Customer Experience Leader will play a critical role in driving our team's performance and customer satisfaction.

This is a challenging and rewarding opportunity for a skilled leader who can foster a culture of excellence, innovation, and customer-centricity within their team.

Key Responsibilities:

  • Develop and implement strategies to achieve operational excellence and high service standards.
  • Build and mentor a high-performing team, providing training and development opportunities.
  • Establish and monitor key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Implement robust quality control processes to maintain high service standards and identify areas for improvement.
  • Document all team activities and outcomes to maintain clear records and identify trends.
Requirements

Successful candidates will have:

  • 2+ years in a similar team leadership or customer service management role with a focus on customer satisfaction.
  • Proven track record of improving and maintaining high service levels and customer satisfaction.
  • Exceptional verbal and written communication skills.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems.

What We Offer

A dynamic and innovative work environment that values employee growth and development.

Opportunities for professional advancement and skill-building.

A collaborative and supportive team culture.

Flexible work arrangements and a remote-friendly policy.

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