Customer Service Operations Manager

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,100,000
Job Description

As a Customer Support Team Lead, you will play a key role in driving the success of our client's customer support operations. Your primary responsibility will be to oversee and develop a team of customer support specialists who deliver exceptional client and user experiences.

This role requires a strategic thinker who can balance team development with performance metrics. You will be responsible for overseeing daily support operations, including ticket management, call queues, and escalations.

Responsibilities
  • Lead and develop a team of customer support specialists to deliver outstanding client and user experiences
  • Oversee daily support operations, including ticket management, call queues, and escalations
  • Monitor team performance and ensure service levels are consistently met
  • Handle complex customer issues and serve as the point of escalation for high-priority cases
  • Collaborate with other teams to resolve cross-functional issues
Requirements

To succeed in this role, you will need:

  • Professional English fluency
  • Experience using Salesforce or similar CRM systems
  • Strong leadership and coaching skills with the ability to motivate and develop a team
  • Minimum 3 years of experience in customer support with at least 1 year in a supervisory or team lead role
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
Benefits

This role offers a challenging and rewarding work environment where you can grow your career and make a real impact on our clients' success. As a member of our team, you will have the opportunity to develop your skills and expertise while working on exciting projects that drive business results.

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