Customer Service Representative

4 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSolution Full time ₱1,500,000 - ₱3,750,000
Supply Chain Specialist

Lattice, a worldwide community of engineers and designers in partnership with sales, marketing and support teams, develops programmable logic solutions changing the industry. Our focus is on R&D, product innovation, and customer service. We bring total commitment to our work, resulting in a fast-paced environment generating energy. If you want to achieve individual success within a "team first" organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, Lattice may be just what you're looking for.

Responsibilities and Skills
  • Manage customer orders including cancellations and reschedules. Process documentation for customer returns. Prepare all forms and obtain necessary approvals.
  • Serve as the primary point of contact for customer supply inquiries, order status, and delivery coordination of Software and IP licenses and Development kits and boards.
  • Provide interface between Operations/Product Planning and Sales, sales partners and customers for orders, lead times, and forecast issues.
  • Work closely with Marketing teams to align product availability, launch timelines, and promotional activities for Hardware and Software/IP Licenses to ensure smooth customer supply fulfillment.
  • Proactively involve departments for resolution of customer supply issues.
Required Skills and Qualifications
  • Experience with Oracle Order Management and Data Warehouse tool is an advantage.
  • Familiarity with semiconductor product solutions including development kits, evaluation boards, embedded software, and IP.
  • Excellent communication and interpersonal skills, detailed-oriented, strong organizational and problem-solving abilities.
  • Knowledge in product life cycle management and demand forecasting and experience working with global customers and Distributors.
  • Assertive, analytical, detailed and results-oriented.
  • Ability to work in a fast-paced, cross-functional environment.
Benefits

As a Supply Chain Specialist at Lattice, you will have the opportunity to:

  • Be accountable for a commitment made.
  • Monitor hardware inventory levels and proactively address potential issues.
Others

Engage in special projects as requested by management.

Instigate and participate in continuous improvement initiatives. Maintain documentation of processes and procedures.

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