Customer Service Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeProfessional Full time $40,000 - $50,000

Full-Time

PAY TYPES
Hourly

Position Overview

We are seeking highly motivated and dedicated professionals to join our team as Customer Service Specialists. As a key member of our customer-facing team, you will be responsible for providing exceptional service to clients across various industries.

In this role, you will work with a diverse range of customers, handling inquiries and resolving issues in a timely and efficient manner. You will also have the opportunity to contribute to high-impact projects with some of the world's most iconic brands.

To succeed in this position, you must possess strong communication skills, both written and verbal, and be able to effectively resolve customer complaints. You should also be proficient in using technology to manage multiple tasks and maintain accurate records.

As a Customer Service Specialist, you will have the opportunity to develop your skills and advance your career within our organization. We offer a competitive compensation package, including a starting hourly rate and opportunities for bonuses and promotions.

Our ideal candidate is a natural problem solver who thrives on creating memorable customer experiences. If you are a driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications:

While working with us, you'll need to possess these essential skills and qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck:

  • HMO Coverage plus a dependent.
  • Rice allowance.
  • Clothing allowance.
  • Laundry allowance.
  • Meal allowance.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000, giving you easier access to quality care.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen your social skills while meeting awesome people and making new friends.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

About Us:

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

  • Customer Service Advocate

    1 day ago

    Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000

    Technical Support Specialist Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our organization. As a Tier 1 Technical Customer Experience (CX) Advocate, you will be the first line of support for our customers, providing exceptional service and technical assistance.Your role is pivotal in ensuring customers maximize their...

  • Customer Service Improvement Specialist

    1 day ago

    Ayala Alabang, National Capital Region, Philippines beBeeQuality Full time ₱1,000,000 - ₱2,000,000

    Job SummaryEvaluate customer interactions and administrative duties to identify areas for improvement.Review back office task-handling to assess the quality of handling and adherence to company policies and procedures.Provide actionable suggestions to improve customer satisfaction, agent efficiency, and maintain company standards within Operations.As a...

  • Finance Customer Service Representative

    1 day ago

    Ayala Alabang, National Capital Region, Philippines beBeecollections Full time ₱350,000 - ₱400,000

    Are you looking for a career that combines finance and customer service? Consider a role as a Collections Specialist. In this position, you will be responsible for proactively managing delinquent accounts, contacting customers to secure payments, negotiating repayment terms, and maintaining precise account records.This is a full-time opportunity that offers...

  • Customer Service Representative

    1 day ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱20,000 - ₱25,000

    Job OverviewWe are seeking a highly skilled and motivated Customer Experience Specialist to join our team.About the RoleAs a Customer Experience Specialist, you will play a vital role in ensuring that our customers receive exceptional support and service. Your primary responsibility will be to resolve customer tickets efficiently, address issues...

  • Customer Service Ambassador

    1 day ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱540,000 - ₱600,000

    As a Customer Experience Specialist, you will play a pivotal role in providing exceptional customer service across various channels. You will be the front line of communication, addressing inquiries about products and memberships.Key Responsibilities:Deliver outstanding customer interactions through our support tool to ensure all interactions are...

  • BPO Customer Service

    1 week ago

    Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time

    OverviewIGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers...

  • Customer Service Technical Support Specialist

    1 day ago

    Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support organization, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and efficient manner.Key ResponsibilitiesProvide first-level technical support for customers via phone calls, emails, or...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeSolution Full time ₱1,500,000 - ₱3,750,000

    Supply Chain SpecialistLattice, a worldwide community of engineers and designers in partnership with sales, marketing and support teams, develops programmable logic solutions changing the industry. Our focus is on R&D, product innovation, and customer service. We bring total commitment to our work, resulting in a fast-paced environment generating energy. If...

  • Customer Service Specialist

    1 day ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱29,429 - ₱40,883

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers through various communication channels.Key Responsibilities:Provide prompt and accurate assistance to customers via phone, email,...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Equilibrium Intertrade Corporation Full time ₱150,000 - ₱300,000 per year

    WHO WE ARE?At Equilibrium Intertrade Corporation, we are committed to being CUSTOMER CENTRIC, valuing our customers both inside and outside the organization. Our PASSION FOR INNOVATION drives us to continually learn and adapt, as we believe that to lead in our industry, we must never stop exploring new ideas. We stand resilient and steadfast, embodying a...