Healthcare IT Support Professional

7 hours ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱4,532,615 - ₱8,082,759
Job Title:

A Technical Support Specialist is required to serve as the first point of contact for IT support requests from healthcare staff and providers.

This role plays a critical part in ensuring smooth operations by accurately documenting and routing support tickets to the appropriate Level 2 teams.

The ideal candidate has a background in healthcare support environments, strong attention to detail, and a commitment to meeting response time targets.

The Technical Support Specialist will be responsible for receiving, reviewing, and logging all incoming support requests via phone, email, or internal systems.

They will create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.

The Technical Support Specialist will ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.

They will communicate with end-users to gather additional details or clarify issues as needed.

Route tickets efficiently to the appropriate Level 2 or specialized support teams.

Maintain professional and empathetic communication, especially when dealing with clinical staff in time-sensitive situations.

  • Prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.

We offer a remote working environment where you can collaborate with an international team while contributing to our growing business from the comfort of your home.

You will need a reliable computer, a noise-cancelling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also require a backup internet connection to complete your work seamlessly.

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