Learning Success Advocate

2 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time $50,000 - $80,000
About the Role

We are seeking a highly skilled Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to learners and prospective learners, fostering their success in achieving their learning goals.

The ideal candidate will have excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups. They will also possess strong attention to detail, coupled with exceptional analytical and investigative skills.

This is a full-time salaried position that requires shift work, including evenings and weekends. Shift hours for this role operate on a 24/7 schedule to ensure continuous support and coverage.

  • Deliver exceptional care and support to Learners and prospective Learners, fostering their success in achieving their learning goals.
  • Proactively address Learner concerns by making thoughtful suggestions and taking appropriate actions to resolve issues effectively.
  • Direct Learners to appropriate company resources, ensuring they have access to relevant tools, policies, and support services.
  • Assist with the general orientation of new Learners, providing guidance on company policies, processes, and available resources.
  • Review, interpret, and evaluate Learner data and metrics to identify at-risk Learners and provide tailored advice and interventions.
  • Encourage and guide Learners to build accountability for their decisions and understand the impact of their actions on their academic success.
  • Maintain accurate and thorough records of Learner interactions and relevant data as required.

Duties and Responsibilities:

The Support Specialist will be responsible for delivering exceptional support to learners and prospective learners. This includes:

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