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IT Service Delivery Professional

2 weeks ago

Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

**About the Role**

The Technical Support Engineer will perform as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal support, and external vendors.

Main Responsibilities:

  • Organize triage communication, information, and resolutions to customers who have issues pertaining to products and services of the company, as well as internal operations.
  • SD understands software implementation and standard operating environment implementation.

**Job Requirements**

  • Able to work on shifting schedule.
  • Amenable to work in Quezon City.