Customer Experience Specialist
19 hours ago
As a customer support professional, you will be responsible for delivering exceptional experiences to our customers through various communication channels. This involves responding to inquiries related to product information, order tracking, returns, and account concerns.
Your Key Responsibilities- Provide timely and accurate support via chat, email, or phone
- Utilize Gorgias and Shopify to manage tickets efficiently
- Stay up-to-date on product updates and support best practices to ensure a consistent customer experience
- A competitive compensation package
- A fully remote work setup — work from anywhere you're comfortable
- Opportunities to grow with us as we scale
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Ability to work independently and handle multiple conversations simultaneously
- Empathetic, patient, and reliable when addressing customer concerns
- Your own computer or laptop (i5 processor or equivalent preferred)
- A stable internet connection (at least 15 Mbps upload/download speed)
We are seeking experienced professionals who are passionate about delivering outstanding customer experiences from home.
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