Diligent Customer Support
2 weeks ago
We're seeking a diligent Customer Support & Fulfillment Specialist to help drive order fulfillment and customer satisfaction. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work independently.
Key Responsibilities:- Process refunds for online orders accurately and promptly.
- Generate and manage shipping labels for outgoing packages efficiently.
- Handle inbound customer calls with professionalism and clarity.
- Maintain accurate records and adhere to internal procedures.
- Collaborate with team members to ensure timely order resolution.
- Excellent English communication skills (spoken and written).
- Clear speaking voice with minimal accent.
- Strong attention to detail and organizational skills.
- A stable, high-speed internet connection is required.
- The ability to follow instructions and work independently.
- Previous experience in e-commerce, customer service, or logistics is an asset.
- Familiarity with online order platforms and shipping tools can be beneficial.
- Seniority level: Entry-level.
- Employment type: Full-time.
- Job function: Customer Support & Fulfillment.
- Technology, Information, and Internet.
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