Technical Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeIT Full time ₱900,000 - ₱1,200,000
Job Overview

As a Service Desk Technician, you will be the primary point of contact for customers seeking technical assistance. Your mission is to provide expert support in resolving complex issues related to hardware, software, and network systems.

">Key Responsibilities:
  • Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
  • Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution.
  • Evaluate the severity of issues, prioritize accordingly, and work diligently to find solutions within stipulated timelines.
  • Escalate unresolved issues to Level 3 or specialized teams as necessary.
  • Collaborate with cross-functional teams such as NOC and L1 to ensure seamless customer experiences.
  • Conduct root cause analysis for recurring issues and recommend resolutions.
  • Document resolutions and update knowledge base articles.
  • Configure, install, and troubleshoot hardware such as desktops, laptops, printers, and peripherals.
  • Manage software installations, updates, and troubleshooting.
  • Assist with user account management (Active Directory, email, and other systems).
  • Monitor system performance and report anomalies to relevant teams.
  • Assist in maintaining and updating IT inventory and asset management systems.
]Required Skills and Qualifications

To succeed in this role, you should possess a strong foundation in computer science and have significant experience in Microsoft 365 administration. You should also have expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Microsoft 365 administration or similar roles.
  • Strong knowledge of Microsoft Office 365 applications and services.
  • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Experience with Active Directory (AD), Group Policy Management, and Azure AD.
  • Proficiency in PowerShell scripting for automation and administration.
]Benefits

We offer an attractive compensation package and a comprehensive leave policy. As a valued member of our team, you can enjoy flexible work arrangements, learning opportunities, and more.

  • Location: Hyderabad (with flexibility for remote work).
  • Learning and development opportunities with access to the latest technologies.
  • Indian holiday calendar with additional personal days off.
  • Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more.
],

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