Senior Client Onboarding Specialist

12 hours ago

Davao City, Davao, Philippines beBeeImplementation Full time ₱1,000,000 - ₱1,400,000
Customer Success Implementation Specialist

Workstream is a mission-driven company dedicated to providing an all-in-one HR, payroll, and hiring platform for managing the hourly workforce. The hourly workforce constitutes 80% of the global workforce, and this market has been underserved by technology. Workstream's platform has been designed to cater to the needs of businesses and their employees so that they can thrive.

What We Offer

  • Permanently Remote Work Options
  • Direct Deposit to Bank Accounts
  • $50 Monthly Allowance
  • Annual Performance-Based Bonus
  • Flexible Paid Time Off (PTO)
  • Company-Provided Holidays
  • Device Provided for Work
  • Career Advancement Opportunities
  • Learning Opportunities from Experienced Team Members

Grow Your Career With Us

We are seeking a highly motivated and passionate US Payroll Customer Success Implementation Specialist to join our growing team. As a core member of our customer success team, you will work closely with cross-functional teams to ensure customer satisfaction and drive business growth.

Key Responsibilities
  • Lead Client Onboarding Process for Mid-Large Clients Within 60-90 Days
  • Develop and Maintain Implementation Programs for Small-Medium Clients, Including Timelines, Stakeholders, Deliverables, and Technical Requirements
  • Oversee End-to-End Implementation Process for Assigned Accounts, Ensuring Successful Software Adoption and Training
  • Set Accurate Expectations with Clients and Internal Stakeholders
  • Communicate Progress with Account Executives and Customer Success Managers
  • Assist with High-Severity Requests or Issue Escalations as Needed
  • Participate in Cross-Functional Groups to Improve Communications, Tools, and Products
  • Conduct Kickoff Calls with New Customers
  • Design and Implement Complex Processes and Become an Expert in Workstream to Guide New Users
  • Maintain Clear Records of Client Activity, Notes, and Next Steps
  • Deliver User Training and Develop Supporting Manuals and Processes to Ensure User Adoption
  • Drive Continuous Improvements in Onboarding and Build Templates from Assigned Clients
  • Design Programs to Help Customers Realize Value from Workstream
Required Skills and Qualifications
  • At Least 3 Years of Experience in Customer-Facing Implementation Roles, Managing Larger, More Complex Implementations, Preferably in SaaS Companies
  • Payroll Experience: At Least 1 Year of Experience with US Payroll, Either in an Implementation Role or In-House Payroll Management
  • Basic Spreadsheet and Database Skills with Ability to Learn Quickly
Benefits

Our company offers a range of benefits to support your career growth and well-being.

Additional Information

Our company is committed to equal employment opportunities and prohibits discrimination and harassment of any type.

  • Client Onboarding Specialist

    6 hours ago

    Davao City, Davao, Philippines beBeeImplementation Full time ₱800,000 - ₱1,500,000

    Operations Specialist Job OpportunityWe are seeking a skilled Operations Specialist to support our Global Solutions Team in implementing and setting up clients on our products.Main Responsibilities:Support the Technical Account Management Team with implementation and setup of clientsProvide high-quality technical support and troubleshooting for client...

  • Customer Onboarding Expert

    6 hours ago

    Davao City, Davao, Philippines beBeeImplementation Full time $80,000 - $150,000

    Key Payroll Implementation Specialist Position">We are looking for a highly skilled and dedicated Payroll Customer Implementation Specialist to join our team. This individual will play a crucial role in ensuring the successful implementation of payroll software for mid/large-sized clients. The ideal candidate will be responsible for leading new client...

  • Education Onboarding Coordinator

    7 hours ago

    Davao City, Davao, Philippines beBeeCompliance Full time ₱4,098,000 - ₱5,437,000

    Customer Support SpecialistThe ideal candidate will be responsible for coordinating the onboarding process for temporary education professionals, ensuring timely submission of required documents and compliance with district and state regulations.Key Responsibilities:Manage onboarding workflows from offer to start dateVerify licensure, credentials, and...

  • Senior Client Partnership Specialist

    13 hours ago

    Davao City, Davao, Philippines beBeeClientSuccess Full time ₱900,000 - ₱1,300,000

    Job Title: Client Success Advocate">The Client Success Advocate plays a pivotal role in ensuring an exceptional client experience by managing the onboarding process, overseeing quality assurance, and ensuring the successful fulfillment of all services. This critical position requires strong communication, problem-solving, and organizational skills to build...

  • Senior Client Solutions Professional

    6 hours ago

    Davao City, Davao, Philippines beBeeClient Full time ₱3,000,000 - ₱4,500,000

    Job OpportunityWe are seeking an exceptional professional to fill a key role in our Client Services team.Key Responsibilities:Client Engagement & Partnership ManagementDevelop and maintain long-term, trusted relationships with key client stakeholders through regular onsite engagement and proactive support.Platform Onboarding & ImplementationLead the full...

  • Senior Client Liaison

    7 hours ago

    Davao City, Davao, Philippines beBeeRelationship Full time ₱380,000 - ₱420,000

    Account Relationship Lead Job DescriptionThis role places you at the forefront of revolutionizing virtual assistance services as an Account Relationship Lead. You'll be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, bridging the gap between clients and VAs to...

  • US Tax Client Specialist

    1 week ago

    Davao City, Davao, Philippines TaxValet Full time ₱900,000 - ₱1,200,000 per year

    About TaxValet We're not just a tax company. We're an emotions company. We believe that the work we do is a reflection of our higher purpose in life. And if the work isn't fulfilling and enjoyable, what's the point? At our company, our Core Purpose is to "transform negative emotions into something positive for our clients, partners, and each other". It just...

  • Client Success Specialist

    6 hours ago

    Davao City, Davao, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000

    Job Description:This key role focuses on strengthening client engagement and support initiatives. We are looking for a tech-savvy graduate with an MBA in Marketing who wants to build a career in customer success.Responsibilities include delivering engaging product demonstrations, supporting customer onboarding, ensuring smooth product adoption, acting as a...

  • Senior Client Service Delivery Specialist

    12 hours ago

    Davao City, Davao, Philippines beBeeOperations Full time ₱3,000,000 - ₱5,000,000

    Remote Client Operations Manager PositionWe are seeking a highly skilled Remote Client Operations Manager to join our team. This is a pivotal role that involves ensuring the successful delivery of services to enterprise clients, fostering long-term partnerships based on value and trust.About the Job:The primary responsibility will be to act as the liaison...

  • Client Engagement Specialist

    7 hours ago

    Davao City, Davao, Philippines beBeeEngagement Full time ₱25,200 - ₱32,000

    Job Title: Client Engagement Specialist Are you an exceptional communicator with a passion for delivering outstanding customer experiences? Do you thrive in dynamic environments where no two days are the same? We're seeking a highly skilled Client Engagement Specialist to join our team! As a Client Engagement Specialist, you will play a vital role in...