Senior Client Liaison

16 hours ago

Davao City, Davao, Philippines beBeeRelationship Full time ₱380,000 - ₱420,000
Account Relationship Lead Job Description

This role places you at the forefront of revolutionizing virtual assistance services as an Account Relationship Lead. You'll be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, bridging the gap between clients and VAs to ensure seamless partnerships, building lasting relationships with clients while preventing churn, creating pathways for assistant growth and development, and more.

Main Responsibilities:
  • Lead engaging video calls with international clients
  • Builde deep client relationships by understanding their business goals and challenges
  • Handle client feedback and translate it effectively to the VA team
  • Prevent client churn - be the first line of defense when clients consider leaving
  • Identify expansion opportunities when clients need additional VAs or services
  • Onboard new clients and set expectations for successful VA partnerships
Required Skills and Qualifications:
  • Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • Client Management Experience - Proven ability to build and maintain professional relationships with business owners or executives
  • Leadership/Supervisory Experience - Any experience managing, training, or coordinating with other people (including BPO team lead roles)
  • Excellent English Communication - Professional-level written and verbal English for executive interactions
  • Business Acumen - Understanding of how businesses work and what drives client satisfaction
Benefits:

We offer a competitive fixed monthly salary + allowances, HMO coverage, Paid Time Off, 13th month pay, Government benefits (SSS, PhilHealth, PAG-IBIG), and 2-week comprehensive training provided.

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