Remote Virtual Medical Office Coordinator

1 day ago

Baguio City, Cordillera, Philippines beBeeMedicalReception Full time ₱250,000 - ₱300,000
About the Role

This position is responsible for providing exceptional customer service and administrative support in a remote environment. As a Virtual Medical Receptionist, you will be the first point of contact for patients, handling phone calls, scheduling appointments, and updating patient records. Your goal will be to ensure seamless communication between patients and healthcare providers.

Duties and Responsibilities
  • Answer and manage incoming phone calls and inquiries from patients with professionalism and warmth.
  • Schedule appointments and maintain the medical provider's calendar efficiently, ensuring timely updates and minimal delays.
  • Collect and update patient information accurately in the electronic health record system, guaranteeing data integrity and security.
  • Provide patients with detailed information about services, procedures, and protocols, addressing their concerns and needs effectively.
  • Manage patient check-ins and follow-up communications, fostering strong relationships and trust.
  • Collaborate with other medical staff to ensure high-quality patient care, sharing knowledge and best practices.
  • Support office operations by managing administrative tasks, streamlining processes, and maintaining organization.
Requirements and Qualifications
  • Prior experience as a medical receptionist or in a similar administrative role is essential.
  • A solid understanding of medical office procedures, including HIPAA compliance and confidentiality.
  • Excellent communication skills, with a friendly and professional demeanor, are vital for interacting with patients and staff.
  • Proficiency in using electronic health record (EHR) systems and scheduling software is required.
  • Strong organizational skills and attention to detail are necessary for managing multiple tasks and priorities.
  • The ability to work independently in a remote environment, with minimal supervision, is crucial.
  • Familiarity with insurance processes and claims is a plus, but not mandatory.
Additional Information
  • Seniority level: Entry level.
  • Employment type: Full-time.
  • Job function: Administrative.
  • Industry: Healthcare and IT Services.

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