
Succeeding in Customer Growth
1 week ago
This role involves building loyalty, preventing churn, and helping customers extract maximum value from our platform.
You will be part advisor, part strategist, part problem-solver — and 100% essential to our growth.
The job supports our Real Estate Dashboard product, working Australian hours to manage accounts with regular touchpoints, product demos, and a strong focus on retention and satisfaction.
Main Responsibilities:- Mastery of the Product: Develop deep knowledge of our platform and use cases to guide clients in adopting features that improve their workflow and ROI.
- Nurturing Customer Health: From onboarding through renewal, identify upsell and cross-sell opportunities through consultative conversations.
- Driving Customer Success Strategy: Partner with Sales, Product, and Marketing on customer-driven initiatives, bringing customer feedback to internal teams to inform product improvements.
We're a culture-first team that lives our values:
- Customer First — Always.
- Passionate — We bring energy and heart to everything we do.
- Sense of Urgency — Speed matters when solving real problems.
- Accountable & Reliable — We own our outcomes.
- Relentless Execution — We get it done.
Here, you'll find a place where your voice is heard, your work is valued, and your growth is accelerated.
If you're looking for more than a job — if you want to be part of something that values your drive, rewards your initiative, and puts customers at the heart of everything — we'd love to meet you.
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