Chief Customer Growth Officer

6 days ago

Tanauan, Calabarzon, Philippines beBeeClient Full time ₱150,000 - ₱300,000
Key Role Summary

Ensure customer satisfaction and growth through proactive management of client relationships, leading new customer onboarding, and efficiently handling various client requests and support needs.

  • Customer Success Management: Ensure internal teams and staff are aligned for seamless service delivery, especially when multiple staff are supporting a client.
  • Conduct regular customer health checks and follow-ups.
  • Facilitate internal team recurring meetings to review client status.
  • Identify and manage risks and gaps, applying action plans for corrective actions and notifying relevant stakeholders.
  • Track project plan targets and milestones.
  • Identify potential customer business growth opportunities and suggest additional services.
  • Coordinate relevant training for staff supporting customers if knowledge gaps are identified.
  • Organize customer surveys and health check meetings.
  • Handle customer complaints and lead the core team to resolve problems.
  • Manage holiday greetings, promotions, and course communications for clients.
Client Service & Support
  • Handle new customer requirements or additional support requests.
  • Coordinate new service requests, including the provision of additional staff.
  • Manage requests for upskilling of staff.
  • Coordinate changes in schedule or hours as requested by clients.
Key Responsibilities & Focus Areas
  • Leading the seamless onboarding of new clients.
  • Continuously monitoring client health and satisfaction.
  • Identifying and driving opportunities for client business growth.
  • Managing client expectations, issues, and requests effectively.
  • Ensuring smooth transitions for staff and client engagements.
Requirements
  • College Graduate, preferred.
  • Must be fluent in English (speaking and writing).
  • Must have at least 1-2 years work experience in a Customer Service or Client Handling role via Chat, Email, and Calls.
  • Must have strong experience and be proficient in client-facing roles.
  • Good time-management skills.
  • Available for a full-time job.
  • Willingness to undergo training and adapt to new processes.
System Requirements
  • Processor: Core i3 or Ryzen 3 and above.
  • RAM: 8 GB and above.
  • Storage: 112 GB.
  • Internet Connectivity: 20 MBPS and above.

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