Career Growth Opportunity: Senior Customer Success Manager

1 week ago

Tanauan, Calabarzon, Philippines beBeeCustomer Full time $100,000 - $150,000
Customer Success Manager Role

Dayforce is currently seeking a dynamic Customer Success Manager Sr. to assume a key role as a champion for our enterprise customers.

The ideal candidate will think strategically and drive quantifiable value to our customers via our products and services, providing strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships.

Responsibilities:
  • Develop and maintain joint customer success plans, value plans, and other essential customer assets.
  • Conduct regular customer meetings with accounts within designated portfolio in accordance with governance framework and leading industry trends.
  • Orchestrate partnership with sales teams, services teams, and partners to ensure success of Dayforce opportunities within the customer base.
  • Identify revenue opportunities and leads and pass them on to sales for execution.
  • Lead preparation and presentation of business proposals, analyzing commercial data and making commercially sustainable, profitable recommendations.
  • Generate revenue as and when required from existing customer base.
  • Develop account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on time renewals.
  • Maintain a high level of customer retention rate based on strong customer satisfaction.
Qualifications:
  • 7+ years' experience in a customer-facing role or equivalent combination of education and related experience.
  • Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry.
  • Ability to build relationships with stakeholders across the business internally and externally.
  • Executive presence, confidence, and credibility.
  • Excellent communication skills in English, written and verbal.
  • Proficiency in using MS Office, Salesforce CRM or similar tool.
  • Ability to manage multiple, concurrent engagements and prioritize competing priorities.
What We Offer:

Our company is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider all individuals and what makes them unique.

We encourage individuals to apply based on their passions.

We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and charity, we provide opportunities for you to thrive both in your career and personal life.

Notice:

Beware of fraudulent recruiting. Legitimate contacts will use a @dayforce.com email address.

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