Enhance Case Conversions through Voice-Based Intake

1 week ago


Biñan, Calabarzon, Philippines beBeeSpecialist Full time ₱600,000 - ₱800,000
Job Title: Legal Intake Specialist

We are seeking a highly skilled Legal Intake Specialist to join our team. This role involves working on a voice-based intake system, focusing on outbound calls while also handling inbound calls as needed.

Your primary responsibilities will include:

  • Making outbound calls to follow up on leads generated from marketing campaigns, online forms, or referrals.
  • Handling inbound calls as required to support team collaboration and workflow continuity.
  • Following a structured outbound script while building rapport and handling objections.
  • Meeting daily and weekly call volume targets and conversion benchmarks consistently.
  • Capturing and updating client information accurately using CRM tools.
  • Managing rejections professionally and escalating qualified leads efficiently.
  • Providing clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participating in coaching sessions and applying feedback proactively.
  • Maintaining transparency and accountability in daily work logs and call quality.
Requirements
  • Fresh graduates in law, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • A strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Ability to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

We're looking for someone who is:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.


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