Remote Intake Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCoordinator Full time $45,000 - $65,000
Job Description

We are seeking a highly skilled Intake Coordinator to join our team. As an Intake Coordinator, you will be the first point of contact for patients calling in with urgent or non-urgent needs.

Your role will involve answering phone calls, gathering patient information, scheduling appointments, and coordinating with doctors to ensure seamless care.

Key Responsibilities:
  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner, acting as a remote receptionist.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.
  • Post-Appointment Follow-Up: Reach out to patients to confirm their issue was addressed and they are satisfied with the service.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.

You will work closely with other intake specialists during shift overlaps to ensure a smooth handoff of any in-progress cases. You must have strong communication skills, empathy, and patience when dealing with patients who may be anxious or in distress.

This role requires excellent organizational skills, multitasking abilities, and attention to detail. You must be able to juggle multiple incoming calls, scheduling tasks, and follow-ups without dropping details. Strong time-management skills are also essential to prioritize urgent situations appropriately.

The ideal candidate will have 1+ years of experience in a customer service, patient intake, or call center role. While healthcare industry experience is beneficial, it is not required for this position. Exposure to urgent care, emergency services, or telehealth environments is a plus, but candidates with strong customer service backgrounds from any industry are encouraged to apply.

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