Compliance Case Manager

1 week ago


Biñan, Calabarzon, Philippines beBeeCompliance Full time ₱3,624,000 - ₱4,490,000

The Compliance Intake Coordinator role is a key position responsible for managing the intake, assessment, and triage of compliance-related inquiries.

This individual serves as the first point of contact for employee tickets received through Salesforce or similar platforms. They must be sharp, solutions-driven, and stakeholder-focused, demonstrating sound judgment in asking the right questions, proactively gathering relevant information, and collaborating across departments to ensure timely and accurate resolution.

Key Responsibilities
  • Monitor and manage compliance-related tickets submitted through Salesforce; engage with employees to assess inquiries by asking clarifying questions; accurately document, track, and follow up on all compliance cases from intake to resolution.
  • Evaluate the nature of each issue and determine the appropriate course of action; route and escalate cases to relevant departments (HR, Legal, Payroll, etc.) with documentation and context; maintain clear intake logs for audit and reporting.
  • Work with internal stakeholders to validate information and seek subject-matter input; proactively reach out to other functions (e.g., Legal, Benefits, Health & Safety) when clarification or guidance is needed.
Requirements
  • Must-Have Skills & Experience: 3+ years in HR operations, compliance support, or case management; familiarity with U.S. or Canadian compliance topics; strong interpersonal and communication skills; proven critical thinker with a proactive, solution-focused approach; experience with Salesforce or similar systems.
  • Preferred: Experience supporting North American teams from an offshore/remote environment; comfortable collaborating across time zones; remote work setup with reliable internet and secure conditions; availability to work overlapping hours with North American time zones.

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