Remote Technical Support Representative

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Title

We are seeking a dedicated Technical Support Specialist to join our remote team.

This role involves providing exceptional technical assistance and troubleshooting support to clients across various industries.

As a Technical Support Specialist, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

  • A high-speed internet connection is required.
  • An appropriate, quiet work environment is necessary.
Responsibilities

Key Responsibilities:

  1. Respond to inbound technical support requests via phone, chat, or email.
  2. Diagnose and troubleshoot hardware, software, and network issues.
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary.
  4. Document all customer interactions accurately in the system.
  5. Maintain up-to-date knowledge of products, services, and support procedures.
  6. Ensure customer satisfaction by providing timely and effective resolutions.
  7. Follow company protocols and security guidelines when handling sensitive information.
Candidate Qualifications

Requirements:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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