Remote Customer Service Representative

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,200,000
Remote Customer Service Representative Job Opportunity

We're seeking highly skilled and enthusiastic individuals to join our team as Remote Customer Service Representatives.

Maintaining exceptional customer service standards, you will handle inbound and outbound calls professionally and efficiently. Your strong communication skills and ability to resolve issues on the first call will contribute to a positive customer experience.

You will be responsible for researching and retrieving information across systems to support customer needs. Accurate documentation of interactions and process claims is also crucial in this role.

To succeed in this position, you must have high language proficiency in English and excellent interpersonal skills. Previous call center experience and work-from-home background are highly desirable.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.

Requirements:

  • A high-speed internet connection.
  • An appropriate, quiet work environment.
  • High language proficiency in English.
  • Work-from-home experience.

Candidate Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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