Customer Service Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time
Job Overview

Neksjob Corporation is seeking a skilled Customer Service Specialist to join our team in Cebu. This role involves handling customer concerns and complaints regarding goods and services, providing guidance and technical support, and offering excellent customer service.

About the Job

This position is ideal for individuals with strong communication skills, good customer service orientation, and analytical abilities. The selected candidate will be responsible for assisting consumers with returns, upgrades, and purchases, as well as providing information about our products and services.

Responsibilities
  • Provide exceptional customer service via phone, email, or chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assist customers with returns, exchanges, and refunds.
  • Offer product recommendations and provide information about our services.
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
Qualifications

To succeed in this role, you should have:

  • Excellent communication and interpersonal skills.
  • Good analytical and problem-solving skills.
  • Knowledge of MS Office and Internet browsing.
  • Ability to work in a fast-paced environment and meet performance targets.
What We Offer

We offer a competitive salary package, including:

  • Average annual salary: ₱250,000 - ₱350,000 depending on experience.
  • Ongoing training and development opportunities.
  • Career advancement opportunities within the company.
  • Comprehensive health insurance and benefits package.


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