Customer Support Operations Manager

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought's AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top...

Job DescriptionWe are seeking an experienced team leader to manage our customer support team.Key Responsibilities:Manage and motivate the support team to achieve operational excellenceMonitor performance, escalate issues, and foster collaborationOversee customer support tickets, ensuring timely resolution and clear communicationOptimize business processes...

Job Title: Operations Support SpecialistAbout the Role:We are seeking a highly organized and proactive Operations Support Specialist to join our dynamic team. This role plays a key part in supporting daily operational functions across multiple departments, including customer service, finance, procurement, and human resources.Responsibilities:Answering calls...

Customer Support Team MemberWe are seeking a skilled and professional Customer Support Team Member to join our team. The ideal candidate will be the first point of contact for our business clients, providing timely and solution-driven support to ensure a smooth and professional experience.Key Responsibilities:Act as the primary point of contact for business...

Job OpportunityCustomer Support LeadWe are seeking a skilled Customer Support Lead to join our team and drive exceptional customer experiences. As a key member of our support function, you will lead and manage the customer service process to deliver high-quality support experiences to our clients and partners.Main Responsibilities:Lead and manage customer...

Job Title: Customer Support RepresentativeOverviewThis role is ideal for individuals who excel in providing exceptional customer support and are passionate about delivering responsive, empathetic solutions to customers.We're seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible...

We are seeking a proactive and detail-oriented professional to manage key operational tasks. This role requires excellent organizational skills, communication abilities, and a commitment to maintaining efficient workflows.ResponsibilitiesOrder Management: Enter purchase orders into a cloud-based accounting system, file them in a specific format, and maintain...

Job DescriptionWe are seeking a skilled Operational Excellence Specialist to join our team. As part of the Customer Success department, this role supports the operational foundation of a newly unified and growing department.The ideal candidate will play a key role in supporting the tools, processes, and reporting that enable the Delivery team to operate...

Operations Management RoleThe successful candidate will be responsible for overseeing the day-to-day operations of our Singapore business.Main ResponsibilitiesInventory management and revenue optimizationCustomer service and experience enhancementImplementation of ad hoc initiativesTo excel in this position, applicants should possess relevant experience in...

Job Title: AR Operations ManagerWe are seeking an experienced AR Operations Manager to lead and support a team in managing complex billing and collection issues across the EMEA region. The role involves overseeing the monthly billing cycle, preparing and distributing accurate statements, and addressing inquiries from sales and customers.The ideal candidate...