Customer Service Operations Lead

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,500,000
Job Opportunity

Customer Support Lead

We are seeking a skilled Customer Support Lead to join our team and drive exceptional customer experiences. As a key member of our support function, you will lead and manage the customer service process to deliver high-quality support experiences to our clients and partners.

Main Responsibilities:

  • Lead and manage customer service operations to deliver high-quality support experiences
  • Develop and implement customer service policies, procedures, and standards to align with business goals and customer expectations
  • Monitor and analyze customer service metrics to identify areas for improvement and drive team performance
  • Resolve escalated customer issues and complaints with professionalism and urgency
  • Cross-functionally collaborate with teams to resolve customer pain points and improve platform experience

Requirements:

  • 6+ years' experience in customer service, including 2+ years in a managerial or team lead role
  • Strong understanding of customer service practices and customer journey management
  • Proven track record of leading and scaling customer service operations
  • Proficiency with customer support platforms and CRM systems
  • Exceptional problem-solving skills and proactive approach to resolving customer challenges
  • Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams
  • Data-driven mindset to interpret support metrics and translate them into actionable improvements

Benefits:

Fully Remote Work Environment, Flexible Leave, International Team, Competitive Remuneration Package, Performance Bonus, Stock Options after 6 months, Company Activities and Events, Learning and Development Plan, Remote Work Allowance.

  • Service Operations Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeFireAlarm Full time $800 - $1,300

    Fire Alarm Services Manager Role OverviewThis role focuses on leading our service department and overseeing the management of service operations. The selected candidate will be responsible for coordinating technicians, ensuring prompt responses to customer inquiries, and providing timely updates on service status.

  • Customer Service Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeService Full time ₱1,800,000 - ₱2,500,000

    Are you a strategic leader who excels at guiding teams toward success? We are seeking a Customer Service Lead to motivate, mentor, and elevate our support teams in delivering exceptional service.

  • Customer Service Team Lead

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱4,000,000 - ₱5,500,000

    Job Title: Customer Service Team Lead Are you a people leader with customer service experience? Do you enjoy building and leading high-performing teams? Join our organization as a Customer Service Team Lead and be responsible for leading a team of customer support agents. Key Responsibilities:Develop and implement training programs to enhance agents'...

  • Operations Manager

    6 days ago

    Sorsogon, Bicol, Philippines beBeeoperations Full time ₱900,000 - ₱1,200,000

    Operations Manager - Client Services\We are seeking an experienced Operations Manager to lead our client services team. The ideal candidate will have a proven track record of delivering high-quality service and ensuring customer satisfaction.\

  • Cloud Service Delivery Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeEngineering Full time $130,000 - $190,000

    Our company provides open source software and operating systems to the global enterprise and technology markets.We are a pioneer of global distributed collaboration, with colleagues in 75+ countries. Teams meet two to four times yearly in person to align on strategy and execution.We are hiring an Engineering Manager who will be responsible for managing...

  • Chief Customer Service Officer

    5 days ago

    Sorsogon, Bicol, Philippines beBeeLeadership Full time ₱3,500,000 - ₱5,000,000

    Customer Service Leadership OpportunityElevate Your Career as a Customer Service Team LeadWe are seeking a seasoned customer service professional to drive excellence in our e-commerce support teams. As a results-driven leader, you will foster a culture of exceptional service and operational efficiency.Key QualificationsMinimum 3 years of leadership...

  • Customer Service Representative

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Remote Customer Experience ProfessionalMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking professionals to work as...

  • Customer Experience Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSuccessManager Full time ₱3,500,000 - ₱5,500,000

    About our companyWe are a start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations.Our team is seeking an experienced Customer...

  • Customer Service Operations Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,000

    We are seeking a dedicated and proactive customer service professional to be the primary point of contact between clients and warehouse operations.This role is critical in ensuring that orders are processed, routed, and shipped accurately and on time, particularly focusing on managing routing to wholesalers and retailers.Serve as the main point of contact...

  • Customer Service Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Delivering Exceptional Customer ServiceWe are seeking ambitious individuals who thrive in a fast-paced environment and excel at building strong relationships with clients.About the Role:You will be responsible for answering inbound calls and responding to customer inquiries with professionalism and empathy.Providing accurate information regarding products...