Senior Customer Experience Manager

Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...

The Customer Experience Manager position is an individual contributor that supports the Lead for Customer Experience and Design of Manulife Philippines.He/she is accountable for managing the overall Customer Experience Projects in accordance with the Net Promoter System and Human-Centered Design (HCD) principles. Specifically, he/she is accountable for...

Job Title: Senior Service Recovery OfficerJob Purpose: In this role, you will be responsible for evaluating, resolving, and managing formal customer complaint cases assigned to the Service Recovery Unit. Your key objective will be to provide exceptional service to our customers while ensuring that all complaints are handled efficiently and effectively.Duties...

Job SummaryWe are seeking a skilled Senior Customer Experience Manager to lead our customer support teams and deliver exceptional service for e-commerce brands.Key ResponsibilitiesLead and monitor the performance of assigned agents.Conduct regular coaching sessions and offer personalized guidance.Evaluate performance bi-annually and recommend opportunities...

Customer Experience ManagerWe are seeking a seasoned customer experience professional to join our team. The ideal candidate will have extensive experience in managing customer service functions, developing policies and procedures, and analyzing metrics to drive performance improvement.This role is responsible for leading and managing the customer service...

Job OverviewThe Digital Customer Experience Specialist plays a critical role in ensuring customer satisfaction and retention by effectively resolving customer issues with the highest level of professionalism and integrity.This includes providing excellent customer service, utilizing strong communication and problem-solving skills to address complex customer...

Customer Journey ManagerSavii is revolutionizing employee wellness by providing 360° salary-linked wellness services in emerging markets.You will lead a team that includes a Marketing Automation Lead and a Digital Marketing Specialist, working collaboratively to achieve revenue objectives by driving customer acquisition, retention, and engagement...

Customer Service Representative Job DescriptionWe are seeking a highly motivated and enthusiastic professional to join our customer service team as a Customer Service Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving sales through proactive engagement.Job...

Job OverviewThis is a full-time remote position responsible for overseeing customer interactions, ensuring seamless support operations, and leveraging data to improve service quality and efficiency.The role is expected to evolve into a strategic leadership position—shaping the CX vision, proactively driving initiatives that enhance efficiency, grow...

OverviewWe are looking for a strategic Customer Experience Manager to drive customer retention through data-driven solutions and collaborative efforts.Key Responsibilities:Identify, monitor, and analyze key customer metrics to inform retention strategies.Collaborate with design and product teams to optimize user experience and reduce churn.Develop and test...