Senior Customer Experience Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines beBeeRepresentative Full time ₱240,000 - ₱420,000
Customer Service Representative Job Description

We are seeking a highly motivated and enthusiastic professional to join our customer service team as a Customer Service Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving sales through proactive engagement.

Job Description:

  • Confidently interact with clients across all communication channels, answering inquiries and booking appointments to come to our centers.
  • Provide top-quality support to our clients and ensure a positive overall customer experience using various communication platforms.
  • Act as the first point of contact, creating a welcoming and positive impression for potential clients.
  • Proactively manage and nurture potential clients, with a strong focus on upselling and driving additional sales.

Required Skills and Qualifications:

  • Candidate must possess strong proven experience in inbound/outbound sales calls or similar roles.
  • Possess clarity in communicating, superb verbal and written communication skills.
  • Must be quick in understanding direction and empathetic in responding to clients' inquiries.
  • Previous experience in a customer service role is preferred.
  • Sound judgment and excellent problem-solving skills.
  • Ability to respond appropriately under pressure.
  • Adept in providing a positive customer experience.
  • Can handle customer service and multiple communication channels at the same time.
  • Required skill(s): Customer account management, Communication skill, and Social Media.
  • Ability to multi-task and cater to a number of clients simultaneously.
  • At least 2 years of working experience in the related field is required for this position.

Benefits:

  • Comprehensive benefits package, including health insurance upon start date and paid time off.
  • Ongoing training and professional development opportunities.
  • Collaborative and supportive work environment with opportunities for advancement and focus on work-life balance.

How to Apply:

  • If you are a customer-focused individual with a passion for delivering exceptional service, please submit your resume and a cover letter outlining your qualifications and why you are interested in joining our team.

  • Sales and Customer Experience Coordinator

    3 days ago

    Makati City, National Capital Region, Philippines beBeeOpportunity Full time ₱800,000 - ₱1,200,000

    Role OverviewJob Summary:This is a fantastic opportunity for a Customer Liaison Specialist to join our team and contribute to the success of our business.The successful candidate will be responsible for managing projects, coordinating with clients, and delivering high-quality results.We are looking for someone who is driven, organized, and has excellent...

  • Senior Customer Experience Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeService Full time ₱250,000 - ₱500,000

    Job Title: Senior Service Recovery OfficerJob Purpose: In this role, you will be responsible for evaluating, resolving, and managing formal customer complaint cases assigned to the Service Recovery Unit. Your key objective will be to provide exceptional service to our customers while ensuring that all complaints are handled efficiently and effectively.Duties...

  • Senior Project Coordinator

    1 week ago

    Makati City, National Capital Region, Philippines Nature's Touch Inc. Full time $60,000 - $80,000 per year

    Who we areNature's Touch is one of the largest suppliers of private-label frozen fruit in the retail market. We offer a comprehensive range of products and support multiple private-label programs alongside our own brands. As one of the world's largest fruit buyers, we experience consistent growth in this dynamic and expanding category. At our core, we are...

  • Customer Service Coordinator

    1 week ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱104,000 - ₱130,878 per year

    Customer Service Coordinator(Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication...

  • Customer Service IT Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱100,000 - ₱200,000 per year

    Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...

  • Customer Experience Manager

    1 week ago

    Makati City, National Capital Region, Philippines Manulife Full time $80,000 - $120,000 per year

    The Customer Experience Manager position is an individual contributor that supports the Lead for Customer Experience and Design of Manulife Philippines.He/she is accountable for managing the overall Customer Experience Projects in accordance with the Net Promoter System and Human-Centered Design (HCD) principles. Specifically, he/she is accountable for...

  • Customer Experience Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱300,000

    Role OverviewThe Guest Service Crew plays a pivotal role in delivering exceptional customer experiences across our dining areas. As part of our team, you will be responsible for providing top-notch support in daily service operations, ensuring that every guest has an outstanding experience.ResponsibilitiesMain Responsibilities:Manage the customer experience...

  • Senior Administrative Coordinator

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeAdministrative Full time ₱800,000 - ₱1,200,000

    Administrative ProfessionalThis position offers a unique opportunity to work closely with senior executives and provide exceptional support in a fast-paced environment.We are seeking a highly organized and proactive individual who can manage multiple tasks, prioritize responsibilities, and maintain confidentiality.ResponsibilitiesExecutive Support: Provide...

  • Digital Customer Experience Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱5,500 - ₱8,500

    Job OverviewThe Digital Customer Experience Specialist plays a critical role in ensuring customer satisfaction and retention by effectively resolving customer issues with the highest level of professionalism and integrity.This includes providing excellent customer service, utilizing strong communication and problem-solving skills to address complex customer...

  • Customer Experience Executive

    2 weeks ago

    Makati City, National Capital Region, Philippines Probe CX Full time

    Send appropriate emails/communication to the stores to resolve customer inquiries and assist in the delivery of orders to customers.Respond to email inquiries/SMS/Live Chat from customers who are shopping online for store products and resolve their inquiries.Handle inquiries via email from the Customer Care web feedback cases. Update customers' accounts with...