Operations Efficiency Expert

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeDelivery Full time $60,000 - $80,000
Operational Excellence Specialist

This role supports the delivery operations within a customer-centric department, focusing on tools, processes, reporting, control functions, and audits to ensure alignment, accountability, and continuous improvement.

The ideal candidate will possess strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools. Excellent organizational and planning abilities, great attention to detail, and strong communication and stakeholder management skills are essential for success in this role.

Key Responsibilities:
  • Design, implement, and continuously improve operational tools, processes, and reports for consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies within the delivery team and develop standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates acting as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across delivery, customer support, business development, product, and finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights supporting operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the organization.
Requirements:
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
Benefits:
  • Fully remote work setup
  • Inclusive work environment & well-being program
  • A clear induction program & mentoring buddy to help you succeed
  • Private health insurance allowance
  • Unlimited time off

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