Customer Accounts Recovery Specialist

1 week ago


Manila, National Capital Region, Philippines beBeeCollections Full time ₱600,000 - ₱800,000

Real Estate Collections Opportunity

Our team is seeking a detail-oriented and highly skilled professional to join our remote workforce. This individual will be responsible for contacting customers with outstanding balances, analyzing accounts receivable data in QuickBooks, and taking appropriate actions to reduce delinquent accounts.

Key Responsibilities:

  • Contact customers from a provided list to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Analyze AR data in QuickBooks to identify overdue accounts and prioritize follow-ups
  • Record collection efforts in a spreadsheet as per company guidelines
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments
  • Refer customers for service termination when necessary, following protocols
  • Work closely with the finance and accounting team to report progress and issues

Requirements:

  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions)
  • Excellent spoken and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is beneficial
  • Strong negotiation skills with the ability to handle difficult conversations professionally
  • Detail-oriented and able to accurately document customer interactions
  • Ability to work independently while following policies and collection guidelines

What We Offer:

A dynamic and remote work environment with opportunities for growth and development.



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