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Customer Service Operations Coordinator

1 week ago

Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full time
Capital One Philippines Support Services Corp.

We are seeking a skilled Customer Service Operations Coordinator to join our team in Alabang, Philippines. As a key member of our Commercial Client Operations team, you will play a pivotal role in providing exceptional service to our clients by fulfilling their requests through email or voice channels within prescribed timelines.

Key Responsibilities:
  1. Navigate back office systems to review/research incoming client requests and provide resolution while communicating with clients.
  2. Maintain high service levels while completing research and client requests.
  3. Identify trends and areas for process improvement, including potential risks, and provide proactive feedback to management.
  4. Execute job duties following policies, standards, and procedures within target turnaround times and quality levels.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills.