Advanced Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000
Job Description

We are seeking an experienced IT professional to fill a challenging role as a Level 3 Helpdesk Engineer. This individual will be responsible for providing advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure.

The ideal candidate will have a strong background in IT, with experience in help desk ticket management, network setup, and escalation procedures. They will also possess excellent communication skills and the ability to work effectively in a team environment.

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Key Responsibilities:

  • Troubleshoot issues related to End User Devices, including desktops, laptops, mobile devices, printers, scanners, vendors, applications, and Wi-Fi.
  • Resolve problems related to Company Infrastructure, such as Office 365, G Suite, Windows Server Environments, and Cloud Infrastructure.
  • Follow established company procedures, including response times, escalations, communication, and documentation.
  • Properly manage tickets in the help desk system, ensuring everything is clean, updated, and resolved efficiently.
  • Provide proactive communication to customers, avoiding frustration and minimizing downtime during working hours.
  • Configure networks during client onboarding or a la carte projects.
  • Collaborate with vendor technical support teams to resolve issues or implement new solutions.
  • Implement SaaS solutions as needed.
  • Address infrastructure alerts and contribute to continuous process improvement within the IT department.
Required Skills and Qualifications
  • 7+ years of IT experience, with a focus on Desktop Support, Systems Engineering, and Systems Administration.
  • Help desk MSP experience.
  • Familiarity with RMM and PSA tools, such as Datto, Kaseya, NinjaOne, Halo, ConnectWise, and Autotask.
  • End User Support/Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, and MDM.
  • Support of Cloud products: Office 365, SharePoint/OneDrive, Azure, and Google.
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms (DC, FS, TS, Print, IIS) and Active Directory, Group Policy.
  • Basic understanding and support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, and VMware.
  • Understanding of networking: TCP/IP, LAN/DMZ/WAN, DHCP, DNS, Routing, Switching, VPN, and Firewalls.
Benefits
  • A long-term work-from-home arrangement.
  • A permanent night shift schedule.
Additional Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Information Technology.
  • Industries: Outsourcing and Offshoring Consulting.

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