IT Technical Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000
Job Overview

KDCI Outsourcing is seeking a skilled and customer-focused technical support specialist to join its growing IT team. This hands-on role involves delivering advanced support across various platforms, ensuring compliance with security protocols, and providing exceptional service to end-users.


Key Responsibilities
  • Provide Tier 2/3 technical assistance via chat, email, phone, and remote tools to end-users.
  • Troubleshoot and resolve complex hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment, including Juniper switches, wireless access points, and Palo Alto firewalls.
  • Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.
  • Manage SaaS applications, including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.

Requirements
  • Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls, including configurations, VPN setup, and security policy management.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools such as Jamf or Kandji.
  • Proficiency in Microsoft Intune administration and Microsoft Entra administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.

About Us

A leading organization seeks a dedicated technical support specialist to enhance its IT services.

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