Help Customers Succeed as a Remote Support Specialist

3 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱300,000 - ₱1,000,000
Job Title: Customer Service Representative

We are seeking a customer-focused individual to support our client services team. As a remote customer service representative, you will be responsible for handling customer inquiries and delivering exceptional service.

  • This is a full-time hourly position that offers a range of benefits and opportunities for growth and development.
Key Responsibilities:
  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow established procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits:

We offer a competitive compensation package and a range of benefits, including:

  • HMO Coverage plus a dependent
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
Work Environment:

This job operates in a professional office environment; the employee may be seated for long periods while using a computer and headset. Reasonable accommodation is available for qualified applicants or employees with disabilities.

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