Remote Technical Support Specialist

17 hours ago

San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

We are seeking highly skilled and customer-focused remote technical support specialists to provide expert assistance and troubleshooting services for a diverse range of clients.

This role requires strong proficiency in English, both written and spoken, and the ability to respond to technical inquiries, diagnose and troubleshoot hardware, software, and network issues, and guide users through step-by-step solutions with patience and professionalism.

Key Responsibilities
  • Technical Support
  • Troubleshooting and Problem-Solving
  • Customer Service and Communication
  • Documentation and Record-Keeping
  • Knowledge Management and Professional Development
  • Performance Metrics and Quality Assurance

In this role, you will be responsible for providing timely and effective resolutions, meeting performance metrics, and ensuring customer satisfaction. You will also have the opportunity to collaborate with internal teams to improve support processes and customer experience.

Requirements
  • 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity.

About This Role:

This is a full-time, remote position that requires a high level of autonomy, independence, and self-motivation. You will work closely with our team to provide exceptional customer service and technical support to our clients.

What We Offer:

We offer a comprehensive benefits package, including health insurance, paid time off, and a retirement savings plan. We also provide ongoing training and professional development opportunities to help you grow in your career.

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