Remote Customer Support Specialist

1 day ago


San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,793,000 - ₱4,499,000

About our organization, we strive to deliver top-notch business solutions to clients. Our team is driven by a culture of teamwork, continuous improvement, and a commitment to client success.

Job Overview

We are seeking enthusiastic and dedicated customer support specialists to join our remote team. This role involves providing exceptional customer service during night shifts. As a customer support specialist, you will handle customer inquiries, resolve issues, and ensure high levels of customer satisfaction.

Key Responsibilities

  • Respond promptly and accurately to customer inquiries via phone, email, and chat.
  • Troubleshoot and resolve customer issues efficiently, minimizing disruption to their experience.
  • Maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Document customer interactions and issue resolutions in our CRM system.
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved.
  • Collect and share customer feedback with relevant departments for continuous improvement.
  • Collaborate with team members and supervisors to ensure seamless customer service.

Qualifications

  • Prior experience in a customer support role, preferably in a remote or night shift setting.
  • Experience with CRM software and customer support tools.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

Technical Proficiency: Comfortable using various communication platforms and remote work tools.

Education: High school diploma or equivalent; a degree in a related field is a plus.

Work Conditions
Type: Remote position.
Shift: Night shift hours to cater to our global customer base.
Active pooling for full-time opportunities.

To be successful in this role, you should have excellent communication skills, be able to work well under pressure, and be passionate about delivering exceptional customer experiences.



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