Senior Customer Support Specialist
3 days ago
As a dedicated and customer-focused professional, you will be responsible for delivering top-tier support to our users in a remote environment.
Your primary goal will be to provide exceptional customer service, handling inquiries, resolving issues, and providing guidance in a timely and professional manner. You will embody our values of innovation, empathy, and excellence in all your interactions.
Key Responsibilities- Support & Troubleshooting: Respond to customer queries via email, chat, and occasional phone support within agreed SLAs. Diagnose and resolve product usage issues efficiently and empathetically.
- Onboarding & Education: Guide new users through platform setup and onboarding steps. Develop and maintain knowledge-base content, FAQs, and help documentation.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.
To succeed in this role, you must possess excellent written and spoken English skills, a clear, friendly, and professional communication style. You should have 2+ years of customer support experience, preferably in SaaS or tech-driven environments. Strong problem-solving skills, the ability to multitask, and prioritize in fast-paced remote environments are also essential.
Familiarity with support tools like Zendesk, Intercom, Freshdesk, or similar is a plus. Previous experience working remotely or in asynchronous teams across time zones is also desirable.
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Technical Support Specialist
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Remote Tech Support Specialist
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