Remote Customer Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

As a Remote Customer Service Agent, you will play a vital role in supporting customer service initiatives for a diverse portfolio of well-known clients. Your primary responsibility will be to assist customers with inquiries and provide excellent service.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.

Our ideal candidate will possess strong communication skills, both written and verbal, as well as the ability to multitask and self-manage effectively. Previous call center experience is essential, as well as a high school diploma or equivalent.

We offer a competitive starting compensation package based on experience, as well as a range of benefits and incentives to support our team members' growth and development. These include:

  • HMO coverage for employees and dependents.
  • Dental coverage and in-house dental assistance worth ₱5,000.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Disinfection and safety measures.
  • Opportunities for growth and promotion.

We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Reasonable accommodation is provided where required by law.

About Us

We help customers address CX and DX challenges with industry-leading solutions and services, including BPO, IT Services, and related offerings.

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