Client Retention Specialist

7 days ago


Pasig, National Capital Region, Philippines S&P Global, Inc. Full time
About the Role:

This is a fantastic opportunity to join our team as an Associate Commercial Manager at S&P Global, Inc.

You will be responsible for developing and maintaining positive relationships with Commodity Insights accounts to understand business needs, drive service adoption, and provide feedback on account health and user best practices.

Responsibilities include:

  • Proactive outreach to contact clients and discuss current services, client needs, complementing products, and required service follow-up
  • Introduce and position new product packages specifically designed for Primary Accounts
  • Managing incoming calls and emails for assigned accounts via Customer Care and the commodity insights website
  • Set-up and provide training as needed in coordination with the sales specialists and support team
  • Contact all newly added contract users to introduce them to the products
  • Discover and diagnose possible up-sell / cross-sell opportunities. Assist with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise
  • Develop and execute strategic plans to meet or exceed sales targets

The ideal candidate will have strong organizational skills, be able to prioritize effectively, and have excellent written and oral communication skills.



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