Experience Director

3 days ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,000,000
Customer Experience Professional

We are seeking a highly skilled Customer Experience Professional to join our team.

The ideal candidate will have 1-2 years of experience in customer service, with a proven track record of resolving disputes and conflicts while maintaining positive customer relationships. They will also possess strong time management skills, attention to detail, and the ability to work effectively in a team environment.

This is a great opportunity for someone who enjoys working with customers, is proactive, and has a commitment to delivering excellent service.

  • Provide exceptional customer service via direct chat or phone.
  • Maintain detailed records of customer interactions using CRM software.
  • Prioritize responses to customer inquiries based on urgency and complexity.
  • Respond to customer queries in a timely and professional manner.

Key Responsibilities

  • Customer Service: Respond to customer inquiries via direct chat or phone, providing solutions to their queries in a timely and professional manner.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions using CRM software.
  • Prioritization: Prioritize responses to customer inquiries based on urgency and complexity.

Requirements

  • Experience: 1-2 years of customer service experience.
  • Skills: Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Education: High school diploma or equivalent required.

About Us

We are a global community of innovators and entrepreneurs dedicated to supporting ambitious projects and ideas that can change the world. We believe that everyone has the potential to make a difference, and we're committed to empowering people to achieve their goals.

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