
Drive Innovation in Debt Resolution
6 hours ago
Role Summary:
">We are seeking an experienced Data Insights Professional to join our team. This individual will be responsible for developing and maintaining tailored dashboards, cohort trackers, and insight narratives that reveal commercial and operational levers.
The ideal candidate will have 7+ years of experience in analytics, with a clear focus on client-facing, commercial, or strategic work. They will be able to present findings directly to client stakeholders in recurring forums and bespoke sessions, and translate data into compelling narratives, offering recommendations rooted in behavioural trends and financial performance.
We are looking for someone who can build trust through clear, commercially relevant storytelling that supports client decisions, and respond dynamically to client questions, developing new lenses and views as their needs evolve.
Key Responsibilities:- Partner with internal client leads and external stakeholders to define analytical needs and translate them into high-impact deliverables
- Develop and maintain tailored dashboards, cohort trackers, and insight narratives that reveal commercial and operational levers
- Lead deep dives into performance variability, liquidation trends, customer segments, and treatment outcomes
- Deliver strategic presentations to client stakeholders with clear recommendations and hypotheses for testing
- Build and refine repeatable insight models that support benchmarking, campaign planning, and forecasting
- Mentor junior analysts in developing storytelling, interpretation, and client-facing analytics skills
- Play a lead role in driving cross-client insight standardisation and reporting automation
This is a unique opportunity for someone to drive growth and innovation in our organisation.
About Us:
We are a forward-thinking organisation that continues to make the experience of debt resolution smoother, and more human.
Our team is passionate about using machine learning and AI to personalise the collections journey and champion positive customer experiences.
We are committed to changing the world of consumer debt for good.
What We're Looking For:- Expert-level SQL, with proven experience extracting and transforming large datasets
- Strong communication skills, with a track record of presenting insights to external stakeholders
- Deep understanding of cohort analysis, performance attribution, and outcome modelling
- Skilled in Tableau or similar BI tools, with the ability to build intuitive and visually engaging dashboards
- Able to work independently and prioritise long-term value over short-term output
- Proven experience mentoring peers and contributing to a collaborative analytics culture
Preferred skills include experience in fintech, financial services, or recovery analytics, familiarity with Snowflake and/or cloud-native data environments, exposure to forecasting, predictive modelling, or experimental design (A/B testing), consulting or agency-side experience, and expertise in dbt, Airflow, or similar orchestration frameworks.
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