Help Desk Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱60,000 - ₱100,000
Technical Support Representative

Are you a problem solver looking for a new challenge? We're seeking skilled and customer-focused Technical Support Representatives to provide technical assistance and troubleshooting support for our clients across industries.

As a Technical Support Representative, you'll be the first point of contact for customers experiencing technical issues. You'll respond to technical inquiries, diagnose and troubleshoot hardware, software, and network issues, and guide customers through step-by-step solutions with patience and professionalism.

The ideal candidate will have prior call center experience, reside within 80km of our office, and possess strong proficiency in English, both written and spoken. They'll also need a high-speed internet connection, an appropriate quiet work environment, and the ability to multitask and self-manage effectively.

Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Qualifications & Ideal Candidate:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits:
  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people

This is a great opportunity to join our team as a Technical Support Representative and take your career to the next level. If you're passionate about delivering exceptional customer service and are looking for a challenging role, apply now

  • Help Desk Specialist

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱20,000 - ₱30,000

    About This RoleWe are seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will play a critical role in delivering exceptional customer service and support.Key ResponsibilitiesRespond to customer inquiries via email, phone, live chat, and social media.Assist customers with orders, shipping, product details, and...

  • Help Desk Associate

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱2,500,000

    Job SummaryWe are seeking a skilled and motivated Help Desk Associate to join our team.This role plays a vital part in ensuring seamless customer experiences.The successful candidate will have excellent communication skills, be able to demonstrate empathy toward customer needs, and deliver timely solutions.Duties and ResponsibilitiesProvide exceptional...

  • Help Desk Specialist

    2 weeks ago

    Las Piñas, National Capital Region, Philippines beBeeITSpecialist Full time $80,000 - $104,000

    We are seeking a skilled IT specialist to join our team in supporting the Department of Defense. The successful candidate will have experience working with computer systems, software applications, and advanced troubleshooting methodologies.Responsibilities:Perform daily checks of various IT services and relay status updatesResolve computer problems for...

  • Help Desk Technician, Journeyman

    4 weeks ago

    Las Piñas, National Capital Region, Philippines Tyto Athene Full time

    Tyto Athene is searching for a Help Desk Technician, Journeyman supporting the Department of Defense (DoD) at USAREUR-AF (United States Army Europe & Africa) located in Germany. Positions are available in Poland (BemowoPiskie, Konotop, Swietoszow, Zagan), Netherlands, Romania, Bulgaria, Lithuania, Latvia, and Kosovo.Responsibilities:Answer questions or...

  • Help Desk Support Associate

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time $7,200 - $8,400

    We are seeking a skilled Help Desk Support Associate to join our team.The ideal candidate will have experience in customer support, excellent communication skills, and the ability to efficiently process and manage orders.Job Description:The primary responsibility of this role is to provide exceptional customer service via email. The successful candidate will...

  • Help Desk Specialist

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱3,500,000 - ₱5,000,000

    Job Summary:We are seeking an experienced Technical Support Specialist to join our remote team.About the Role:As a Technical Support Specialist, you will be responsible for resolving customer technical issues, troubleshooting complex problems, and collaborating with clients to deliver exceptional outcomes.Key Responsibilities:Resolve customer technical...

  • Help Desk Specialist

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱280,000 - ₱440,000

    Remote Technical Support RoleWe're seeking a skilled and customer-focused professional to provide technical assistance and troubleshooting support for various clients.This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.Key...

  • Help Desk Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time $24,000 - $42,000

    Job DescriptionWe are looking for a skilled professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing expert support on our products and services, troubleshooting technical challenges, and simplifying complex issues for customers.This is a unique opportunity to work with a fast-paced and dynamic...

  • Help Desk Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱2,000,000 - ₱3,000,000

    Job Description:As a Junior Technical Support Specialist, you will be responsible for providing first-level support to end users, resolving or escalating issues related to software, systems, and applications. Your role will involve troubleshooting technical problems, documenting incidents, and ensuring timely resolution.Collaboration with internal teams is...

  • Senior IT Support Specialist

    2 weeks ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    Help Desk Specialist RoleWe are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have excellent technical knowledge and strong problem-solving skills.Support the daily operations of various IT services, completing detailed checklists and reporting status.Provide expert-level assistance to clients via phone, email, or...