
Senior IT Support Specialist
6 days ago
We are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have excellent technical knowledge and strong problem-solving skills.
- Support the daily operations of various IT services, completing detailed checklists and reporting status.
- Provide expert-level assistance to clients via phone, email, or in-person, troubleshooting and resolving complex technical issues.
- Manage and prioritize help desk tickets, escalating complex issues as necessary.
To be successful in this role, you will need:
- A bachelor's degree in an IT-related field and at least five years of relevant work experience.
- Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies.
- Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure.
- Experience with Windows Server 2016 and 2019 Operations Systems, Azure, Active Directory, DNS, RMM, and PSA tools.
We offer a competitive benefits package, including:
- Health, dental, and vision insurance
- A 401(k) matching program
- Flexible time off
We are a leading provider of IT services, dedicated to delivering high-quality solutions that meet the evolving needs of our clients. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT.
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