Help Desk Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱280,000 - ₱440,000
Remote Technical Support Role

We're seeking a skilled and customer-focused professional to provide technical assistance and troubleshooting support for various clients.

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow established protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Opportunities

Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What you can expect includes:

  • HMO Coverage plus a dependent
  • Dental coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition
About Us

We help our clients take on CX and DX challenges differently, providing industry-leading solutions across IT Services, BPM/BPO, and related fields.

Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment are based on merit and qualifications and are not influenced by age, ancestry, color, gender identity or expression, genetic information, national origin, disability, or other protected characteristics.

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