Sales Growth Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeRetention Full time ₱900,000 - ₱1,200,000
Job Description

The Senior Sales Consultant will be part of a customer-facing offshore team supporting a leading telecommunications client's Mid Markets segment, initially focusing on Wireline customers, with potential expansion into Mobility services.

This role is key to driving customer retention and contract renewals, while delivering excellent account management support.

The Senior Agent will engage with customers and sellers to manage sales activities, resolve billing inquiries, provide Day 2 order support, and ensure smooth and professional experience.

In addition to frontline responsibilities, the role will support back-end functions such as reporting, tracking, and documentation to maintain operational excellence and efficient issue resolution.

Key Responsibilities:
  • Engage customers to promote contract renewals and retention, aligned with clients' business objectives.
  • Conduct sales and account management calls, applying a consultative and value-based approach.
  • Serve as a daily contact point for customers and internal sellers, maintaining a high level of service.
  • Handle billing concerns and account inquiries, ensuring timely and effective resolution.
  • Provide Day 2 support, assisting customers after the initial order and ensuring a positive service experience.
  • Maintain accurate documentation of interactions and customer history in tracking systems.
  • Collaborate with back-end support teams for reporting, escalation tracking, and operational improvements.

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