Customer Service Specialist

6 days ago


Taguig, National Capital Region, Philippines Metacom Solutions PH Full time

At Metacom Solutions PH, we are always looking for talented individuals who share our passion for delivering exceptional customer experiences.

Job Responsibilities:

We are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for:

  • Communicating effectively with customers via phone or written correspondence to resolve their concerns.
  • Resolving customer issues promptly and efficiently, with a focus on first-call resolution.
  • Matching customer needs with our products and services to provide personalized solutions.
  • Using negotiation and influencing skills to overcome objections and achieve customer buy-in.
  • Providing accurate and timely information to internal and external clients, as well as sharing knowledge with colleagues.

What We Offer:

As a member of our team, you can expect:

  • An open, friendly, and professional work environment that fosters collaboration and growth.
  • A professionally and personally rewarding career with opportunities for advancement.
  • Competitive salary and benefits package, including health insurance, 13th month pay, and performance incentives.
  • Opportunities for rapid career growth and professional development.
  • A comprehensive benefits package, including retirement and life insurance.

Qualifications:

To be considered for this role, you should have:

  • At least 2 years of experience in BPO or customer service, preferably in a financial accounts environment.
  • A high school diploma or equivalent, with a focus on communication and interpersonal skills.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Availability to work onsite with flexible schedules to meet the needs of our customers.


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