Customer Retention Specialist

2 days ago


Taguig, National Capital Region, Philippines Meta Com Full time
Job Title: Customer Retention Specialist

Meta Com is seeking a highly skilled Customer Retention Specialist to join our sales-focused team. As a key member of our team, you will play a crucial role in retaining customers who are considering discontinuing their services.

Key Responsibilities:
  • Identify customer concerns and offer tailored solutions to retain their business.
  • Utilize advanced sales techniques to promote products and increase customer satisfaction.
  • Build and maintain relationships with customers to secure long-term retention.
Qualifications:
  • At least 6 months of BPO sales experience, with upselling experience preferred.
  • Strong communication skills, with good to excellent proficiency.
  • Extensive sales experience in customer-facing roles.
  • High School Graduate (Old Curriculum) or ALS Graduate.
  • Must be residing within Metro Manila.
  • Willing to work full onsite at McKinley, Taguig City.
Perks and Benefits:
  • Paid Training.
  • Comprehensive HMO.
  • 13th Month Pay.
  • Government-Mandated Benefits.

If you meet these qualifications and are interested in this role, please submit your updated CV for consideration.



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