Customer Support Specialist for Financial Services

4 weeks ago


Taguig, National Capital Region, Philippines Orbit Teleservices Pasig-Ortigas Full time
Position Overview:
We are looking for enthusiastic and customer-focused individuals to fill the role of Call Center Agents.

Available Positions:
- Customer Service Representative
- Technical Support Representative
- Sales/Retail Representative
- Travel and Hotel Associate
- Healthcare Specialist
- Financial Associate (Priority)
- Telemarketer
- Content Moderator

Key Responsibilities:

Assess and address customer needs, inquiries, or concerns while providing precise and suitable solutions using company scripts and knowledge of products, services, policies, and procedures. This will ensure effective resolution of customer inquiries during the training phase.

Exhibit a high degree of professionalism, empathy, and patience when interacting with challenging or upset customers.



Qualifications:
- Must be able to attend an on-site interview.
- Willingness to work on-site.
- Flexible to work in rotating shifts (morning, mid, and night shifts).


- Must be a Filipino Citizen or possess relevant residency status.
- At least a High School Graduate.
- Minimum age of 18 years.
- Basic conversational English skills.
- Strong active listening abilities, patience, and empathy in customer interactions.


Preferred Qualifications:
- Previous experience in customer service, ideally within a call center or support environment.
Further details will be provided during the interview process.

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