Customer Experience Professional

2 days ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time ₱6,000 - ₱9,000
About Our Team

We are a mobile banking app provider that combines all your daily money needs in one easy-to-use platform.

Our solution helps you grow your money efficiently and transparently, by providing tools to learn and develop within our fast-growing company. We encourage innovation and self-expression, fostering an environment where you can challenge the status quo and bring in your own ideas.

As a key team member, you will be responsible for delivering exceptional customer experiences through proactive communication and empathetic support.

Key Responsibilities
  • Respond to customer inquiries via chat and email, ensuring timely resolution and exceeding expectations
  • Act as customers' voice by sharing their feedback and reporting issues to drive product improvements
  • Collaborate with various teams to contribute to the development and enhancement of our services
  • Represent us and build strong relationships with our customers through trust and transparency
Requirements
  • Proven experience in customer support or service, preferably in the banking or financial services industry, particularly with SMEs
  • Exceptional problem-solving and decision-making skills, coupled with attention to detail
  • Strong observational skills for process and product improvement
  • Excellent interpersonal and communication skills, including verbal and written proficiency in English
  • Ability to manage multiple tasks and thrive under pressure in a dynamic environment
  • Comprehensive knowledge of SME banking products, services, and processes

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