Customer Experience Specialist
2 days ago
We are seeking highly motivated and results-driven professionals to join our customer-facing department as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional service to our clients and helping them achieve their goals.
Main Responsibilities:- Address customer inquiries through various channels, including email, phone, live chat, and social media in a timely and professional manner.
- Assist customers with orders, shipping, product details, and returns by providing thoughtful, high-quality responses that reflect our service standards.
- Proficiency in English (both written and verbal) is essential for this role.
- At least 1 year of customer service experience is required.
- Experience with tools like Gorgias, Zendesk, or Shopify is highly desirable.
- Excellent problem-solving and communication skills are necessary for success in this position.
- Adaptable and solutions-oriented mindset is crucial for a Customer Service Representative.
- A personally owned PC or laptop with an i5 processor or equivalent is required.
- Minimum of 15 Mbps for both upload and download internet speed is essential.
Our organization values diversity, equity, and inclusion in the workplace and strives to create a welcoming environment where every team member feels valued and supported.
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